Returns and size exchange Policy

You have the right to cancel your order for any reason up to 10 days from the date on which you receive the Shipping Confirmation or 2 days after the delivery of the item (which is earlier), by notifying us of your decision to cancel using the following contact details: through our Whatsapp, facebook, the live webchat available 24/7 on our website, or by sending an email with all order details to our email address: jasminefashionstoreco@gmail.com . To meet the cancellation deadline, you must then deliver the items to us so that we receive them within 20 days of the date of the Shipping Confirmation.

If you have been charged for any items, we will process a refund (excluding the shipping fees which is going to be paid by you). In order to do this, you should contact us in one of the methods stated above and follow the steps provided. You must send the item in the same package that you received it, and follow the directions on the “Returns” section of this website.

 

If we accept your returns later than 10 days from the date on which you received the Shipping Confirmation (we may, but we are not required to), we will refund you by way of voucher. Please note that this does not apply to items which were defective when purchased from us, for which you will be refunded via your original payment method.

Return of gift cards is governed by the Terms and Conditions of the Gift Card.

You do not have the right to cancel the Contract when it is for the delivery of any of the following three categories of "Excluded items":

Excluded Items

1. Items that have been made to your specifications or clearly personalised.
2. Sealed items that are not suitable for return for health protection and hygiene reasons (eg underwear, swimwear, earrings, hosiery, socks and fragrances), and that have been unsealed after delivery, or if the hygiene label is no longer in place.

 

When you receive the items, you may handle them to establish their nature, characteristics and functioning. Acceptable handling of the items is that which would reasonably be allowed in a shop. Items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags must be intact. If your handling goes beyond what is acceptable and the items are damaged or diminished in value, we may deduct from the amount we reimburse to you, or you may be liable to us for, an amount equal to the diminished value of the items.

Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items.            

 After examining the items, we will inform you of whether you have the right to reimbursement of the amounts paid. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding this, we may withhold the reimbursement until we have received the items back, or until you have supplied sufficient evidence of having sent back the items, whichever is the earlier. The refund will always be paid using the same payment means you used to pay for your purchase.

 

Returns of defective items

If the item that you have received is defective, please notify us by using the live webchat available 24/7 via our website or by sending an email to jasminefashionstoreco@gmail.com . Please provide proof of purchase, for example a copy of the E-ticket attached to the Shipping Confirmation. We will examine the item and if we deem it to be defective, we will provide a full refund including delivery charges, and the refund will be paid using the same means of payment that you originally used to pay for your purchase. These provisions do not limit any applicable statutory rights.

You are only liable for any diminished value of the items resulting from their handling, other than that which is necessary to establish the nature, characteristics and functioning of the items.

Please bear in mind that, due to technical issues or other matters outside our control, the colours, textures and actual sizes may differ to those shown on screen.